Chat during a Session on iOS

TSplus Remote Support for iOS includes a built-in real-time chat feature, allowing you to communicate with remote users during support sessions without leaving the app.

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Open the Chat

During an active remote session, tap the Chat button in the floating toolbar to open the chat panel.

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Send and Receive Messages

• Type a message in the text field at the bottom and tap Send.
• Messages from the remote user appear in the conversation as they are sent.
• The chat uses a modern message bubble interface for easy reading.

Messages are delivered in real time — there is no delay or polling.

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Receive Files

The remote user can share files with you through the chat. When a file is received:

1. The file appears as a message in the chat conversation, showing the file name and size.
2. Tap Open to view the file directly on your device.
3. Tap Share to send the file to another app, save it to Files, AirDrop it, etc.

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Notifications

When a new message arrives and the chat panel is closed, a badge notification appears on the Chat button in the toolbar. This ensures you never miss a message from the remote user during a session.

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Chat on iPad

On iPad, the chat panel takes advantage of the larger screen, providing a more spacious conversation view.

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Tips

• Keep the chat open alongside the remote desktop to maintain fluid communication during troubleshooting.
• Use the chat to instruct the remote user before taking actions on their computer.
• File sharing through chat is a convenient way to receive logs, screenshots, or documents from the remote user.